At ClearHaven, your satisfaction is at the heart of everything we do. We take pride in delivering exceptional cleaning services with care, consistency, and professionalism. However, we also understand that sometimes things don’t go as planned. This Refund Policy outlines how we handle refunds, service issues, and customer concerns. By booking a cleaning service with ClearHaven, you agree to the terms described below. 1. Satisfaction Guarantee We strive to get it right the first time — every time. If you’re not completely satisfied with your cleaning, please notify us within 24 hours of your appointment. We’ll arrange a free re-clean of the specific areas that didn’t meet your expectations. Re-cleans must be scheduled within 3 days of the original service date and are only applicable to the areas in question. We do not offer full-property re-cleans unless the entire job was unsatisfactory. 2. Eligibility for Refunds Refunds are considered on a case-by-case basis and may apply in the following situations: The cleaning service was not performed due to a scheduling error or mistake on our part A confirmed booking was canceled by ClearHaven without proper notice or rescheduling The service delivered was substantially incomplete and a re-clean is not possible or declined by the client A duplicate payment or technical billing issue occurred through no fault of the client Please note: dissatisfaction alone does not automatically qualify for a refund. Our policy is to first offer a re-clean or correction of service, as that allows us to meet our commitment to quality. 3. Non-Refundable Situations Refunds will not be issued in the following scenarios: You provided incorrect booking information (date, time, address, or service type) The cleaner was unable to access the property at the scheduled time (e.g., no one home, locked out) The client requested the service to end early or declined full cleaning access during the visit Pets, clutter, or unsafe conditions prevented the cleaner from completing the job You fail to report dissatisfaction within the 24-hour window after service completion 4. Cancellations and Late Changes You may cancel or reschedule an appointment free of charge if done at least 24 hours in advance. Cancellations or changes made within 24 hours of the appointment may result in a late cancellation fee or partial charge to cover lost time and reserved staffing. No-shows or lockouts at the time of service may be charged up to 100% of the booked service cost. 5. How to Request a Refund or Re-Clean To request a refund or re-clean, please contact us through our [Contact Page] or email within 24 hours of your appointment. Include the following: Your full name and booking reference The date and time of service A clear description of the issue Photos if applicable (optional, but helpful) Our customer care team will review your request and respond within 1–2 business days with next steps. 6. Processing of Approved Refunds If a refund is approved, it will be issued to your original method of payment. Please allow 5–10 business days for processing, depending on your payment provider. Refunds will not be issued in cash under any circumstances. 7. Policy Updates ClearHaven reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our services indicates your agreement with the latest version. 8. We’re Here to Make It Right At the end of the day, our goal is your peace of mind. We care deeply about your experience and work hard to fix any issue fairly, quickly, and professionally. If you have any concerns, please don’t hesitate to reach out — we genuinely want to help. Thank you for choosing ClearHaven — where a cleaner space begins with honest service.