At ClearHaven, your trust means everything to us — and we’re committed to protecting your privacy with transparency, integrity, and care. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, book our cleaning services, or communicate with our team. By using our site or services, you agree to the terms described below. 1. Information We Collect When you visit our website or book a cleaning, we may collect the following types of information: Personal Information: such as your name, email address, phone number, and home or office address when you fill out a contact form or make a booking. Booking Details: including service type, location, date and time preferences, and any special instructions. Payment Information: processed securely through third-party providers (we do not store credit card numbers or sensitive payment data). Technical Data: such as your IP address, browser type, device information, and cookies (see Section 6). 2. How We Use Your Information We only use your information for clear, specific purposes related to the services we provide. These include: Scheduling and confirming cleaning appointments Responding to inquiries or service requests Sending appointment reminders or service updates Improving our website, services, and customer experience Managing internal records, billing, and service quality follow-up We do not sell, rent, or trade your personal data with third parties. 3. How We Store and Protect Your Data We use industry-standard security measures to protect your data from unauthorized access, loss, or misuse. These measures include: SSL encryption for website forms Secure, password-protected internal systems Limited access to personal data by authorized staff only Regular software updates and platform security monitoring While no system is 100% foolproof, we take every reasonable step to protect your information as if it were our own. 4. Your Rights and Choices As a user, you have full control over your information. You may: Request access to the personal data we hold about you Correct inaccurate or outdated information Request that we delete your information from our systems Opt out of any future marketing or communication from us To make a request, simply contact us via our Contact page — we’ll process it promptly and respectfully. 5. Third-Party Services In some cases, we may use trusted third-party tools (such as payment processors or scheduling platforms) to deliver our services. These partners are held to strict confidentiality and data protection standards and are only given access to the information necessary for their function. We do not control these third-party services and encourage you to review their privacy policies as well. 6. Cookies and Website Tracking Our website uses cookies to enhance your browsing experience and understand how users interact with our pages. Cookies are small files stored on your device that help us: Remember your preferences Analyze website traffic Improve overall performance and content relevance You can manage or disable cookies at any time through your browser settings, but please note that some features may not work as intended without them. 7. Children’s Privacy ClearHaven does not knowingly collect personal information from children under the age of 13. If we become aware that such data has been collected without parental consent, we will delete it immediately. 8. Changes to This Policy We may occasionally update this Privacy Policy to reflect changes in our services, legal requirements, or internal practices. Updates will be posted here, and continued use of our website implies acceptance of the revised terms. 9. Contact Us Have questions or concerns about your privacy? We’re here to help. Please reach out through our Contact page, and a member of our team will respond promptly. By using ClearHaven’s website and services, you acknowledge that you’ve read and understood this Privacy Policy and consent to the collection and use of your data as described above.