At ClearHaven, we understand that when you trust us with your space, you’re also trusting us with your personal information. That’s a responsibility we take seriously. This Data Protection & Security Policy outlines how we collect, manage, store, and protect the data you share with us — whether online or during service interactions. We are committed to handling your information with transparency, integrity, and full respect for your privacy rights. 1. Our Commitment to Data Security We maintain strict administrative, technical, and physical safeguards to protect your personal data from loss, misuse, unauthorized access, or disclosure. Our internal policies are built to align with industry best practices and applicable laws, including data protection regulations relevant to the countries where we operate. Our guiding principles are: Only collect what we need Use data only for the purpose you consented to Protect data with care and diligence Never sell, rent, or misuse your information 2. What Data We Collect We only collect information that is necessary for providing excellent service. This may include: Contact details: Name, email address, phone number Service information: Cleaning address, access instructions, service preferences Payment data: Secured through third-party payment processors — we never store full credit card information Communication history: Inquiries, feedback, or support requests Website activity: IP address, browser type, and pages visited (used only for analytics) We do not knowingly collect sensitive personal information unless required to fulfill a specific request and with your consent. 3. How We Use Your Data Your information is used solely for the purpose of delivering, managing, and improving our services. Specifically, we use your data to: Confirm and manage bookings Communicate with you about upcoming appointments or service changes Process payments and send receipts Improve our website, services, and customer experience Comply with legal or regulatory obligations when applicable We do not use your information for unsolicited marketing unless you’ve explicitly opted in. 4. How We Protect Your Data To protect your personal information, we implement a range of technical and organizational measures, including: Encrypted data transmission (SSL certificates) Secure, access-controlled databases Staff confidentiality agreements and training Role-based access permissions for internal systems Regular reviews and updates of our data protection protocols Only authorized personnel have access to customer data, and only to the extent necessary for performing their job functions. 5. Sharing of Data We may share your data with trusted third-party service providers strictly for operational purposes (e.g., payment processors, scheduling systems, or customer support platforms). These providers are contractually obligated to keep your information secure and use it only as instructed by ClearHaven. We do not sell, lease, or disclose your data to third parties for advertising or unrelated purposes. 6. Your Rights You have full control over your personal information. At any time, you may: Request access to the data we hold about you Request corrections or updates to inaccurate information Ask us to delete your data (subject to legal or billing obligations) Withdraw consent for data use where applicable Request a copy of your data in a portable format To exercise these rights, simply contact us via our Contact page. We respond to all verified requests promptly and professionally. 7. Data Retention We only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy — typically until services are completed and payments processed. In some cases, we may retain data for legal, accounting, or operational reasons (e.g., tax records, transaction logs), but never longer than necessary. 8. Data Breach Procedure In the unlikely event of a data breach, we will act swiftly to investigate the issue, secure our systems, and notify affected users if required by law. Our team is trained to respond quickly and transparently in such scenarios. 9. Policy Updates ClearHaven may update this policy as technology, law, or business needs evolve. Any changes will be reflected here, and significant updates may also be communicated via email or in-service messages. We encourage you to review this policy regularly to stay informed about how we protect your data. 10. Contact Us Have questions about how we protect your information? Want to make a request or file a concern? Please reach out through our [Contact Page], and a member of our team will assist you. At ClearHaven, protecting your privacy is not a box we check — it’s a promise we keep. Thank you for trusting us with your space, and your data.